Sterling Voice™ Support Information
•
Web Call Manager
The "Web Call Manager" allows you to manage your phone while from anywhere on the internet. You can use it to change your call handling mode, find me anywhere feature, and other functions. Click
here to log into the "Web Call Manager."
• Call Manager software
Click here for more information on system requirements, download instructions, and user training.
• Browse Frequently Asked Questions (FAQ) Page
• Getting Support
If you are experiencing issues with your IP phone service please click here to get instructions on how to get support.
• IP Phone Reference Guides
Click here to access the reference guides for your IP phone.
• IP Phone Supported Headsets
Click here for a list of supported headsets for use with your IP phone.
• Customer Training Documents
Call Manager Software
The call manager software allows you to integrate your desktop with your IP phone.
Requirements
This Call Manager Software requires the following Microsoft components to run:
Microsoft ME / XP / 2000
Outlook 2000 / 2003 / XP
To download the software click here.
Extract to desktop and run Setup.exe
To download MSI install software and instructions click here.
Call Manager on-line computer based training
Vista Support
This Call Manager Software requires the following Microsoft components to run:
Microsoft Vista
Outlook 2007 (not required)
To download this software version or the MSI install package, please call our support help desk for a link at (503)968-8908 Option 2
Getting Support
You can contact our support group M-F from 7:00AM to 6:00PM at (503) 968-8908 Option 2 or via email at phone-support@sterling.net. To help speed resolution of your problem / issue, please provide the following information.
- Your name, company name, and callback number or email address.
- Brief description of the problem.
- Time and date of the problem.
- Extension number of the phone that is experiencing the problem.
You may also visit our main website (http://www.sterling.net) for a status of any system wide outages.
IP Phone Reference Guides
IP Phone Supported Headsets
IP phones require headsets that are designed to work with Voice over IP (VoIP). We at Sterling have put together a list of headsets that are compatible with our IP phones. We support these headsets to be compatible with our IP phones, however, they do differ in features and sound quality and customers will need to decide which model works best for their use. Please click here for a complete list.
For the convenience of our customers, we have put together several headset packages that can be purchased directly from Sterling. We have three packages: non-amplified headset, amplified headset, or a wireless headset with lifter. To order simply contact our sales department at (503) 906-8908 or send email to sales@sterling.net. When ordering please identify non-amplified, amplified, or wireless with or without lifter. Please see a description of each headset below:
- Non-amplified headset - For use in quite environments such as private offices or private cubicles.
- Amplified headset - For use in noisy environments where noise cancellation and call volume are crucial.
- Wireless headset - When mobility is a premium and you need to talk away from your phone. There is also an option for a remote lifter to answer your phone when you are physically away from your handset.
Unsupported 3rd party headset policy - Due to the large number of headsets on the market and some of the unique requirements of IP phones, it is impossible for us to certify and support every headset on the market. If you have a headset that you would like to use that is not on the list please contact us and we can help you determine if it might work for your application.
Customer Training Information
|
