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Step 1: |
Once you are on the
phone with a member of our support team, you will be directed back
to this page after your support representative provides you with
a unique connection code. You will then enter the code in the field
below and click the Click Here button to initiate the screen-sharing
session. |
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| Step 2: |
You are prompted to
download a small virus-free plug-in. |
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| Step 3: |
With your permission,
your support representative can view your screen and share control
of your mouse and keyboard. |
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| Step 4: |
You are in full control
of your computer at all times. You always have overriding control
of your mouse and keyboard, and you can end the screen-sharing session
at any time. |
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