VOIP Support

Training

Communicator for Windows

VoiceMail Reference (.pdf)

Communicator for Web Guide (.pdf)

We also offer free instructor-led training sessions. To learn more, email us.

Phone Reference Guides

IP 230 Quick Reference Guide (.pdf)

IP Phone Guide (.pdf)

Communicator for Web

The Communicator for Web allows you to manage your phone from anywhere on the internet. You can use it to mange your calls, change your call handling mode, use the find me anywhere feature, and perform many other functions. Please click on the appropriate system below:

SterlingVOICE™ 1

SterlingVOICE™ 2

SterlingVOICE™ 3

Please contact support if you are unsure of what system you are on.

Communicator for Web Guide (.pdf)

Communicator for Windows

Our latest upgrade for SterlingVOICE™ is here!

Communicator for Windows SterlingVOICE™  (.exe)

The Active Directory Push kit should only be used by administrators familiar with Active Directory.

Communicator for Windows Active Directory Push Kit (.zip)

The Terminal Server/Citrix Server kit should only be used by administrators familiar with Terminal and Citrix Servers.

Communicator for Windows Terminal/Citrix Server Kit (.zip)

Communicator for iPhone

The ShoreTel Communicator provides seamless remote access to all your desk phone features. The application requires iSO 3.0.  It is available for download at the iTunes store for free, however there is a licensing fee required. Please contact your account manager for more information.

ShoreTel Communicator iPhone Application

Communicator for iPhone Guide (.pdf)