SterlingVOICE™ Training Videos

Your SterlingVOICE system is a powerful tool for streamlined communications. The videos below were designed to be used to help you get the most out of your SterlingVOICE system. We also offer free in-house, personalized training, new employee training and refresher courses to ensure your business is always up-to-date. Your success is our success.


1. Connect Client Overview

This video gives you a quick overview of the Connect Client’s dashboard, features, and viewing panes. After viewing this video, please select the various other topics for more detailed training.

2. Availability States

Selecting Availability States, adding a call note, and setting up the Custom state

3. Configuring Call Routing

How to set up personal call routing preferences for your Availability States and recording voicemail greetings.

4. Managing Contacts

Setting up initial contacts and managing the Contacts Tab’s Favorites & Groups lists.

5. Recents

Accessing and utilizing the Incoming, Outgoing, and Missed calls lists.

6. Voicemail

Accessing voicemail messages and setting up system notifications for unheard voicemails.

7. Managing Calls

How to Make, Answer, and Hold calls.

8. Transferring Calls

How to Perform a Transfer using: Blind Transfer, Consultative Transfer, Park, Intercom, and Voicemail Transfer.

9. Conference Calls

Setting up conference calls using Blind Conference, Consultative Conference, and Intercom Conference.

10. Instant Messaging

Sending messages between Individuals, Multiple Users, and Groups.


IP480 Phone